SECTION A: SHIPPING COST QUESTIONS (30)
-
“How much is shipping?”
→ “Depends on destination + item type. What country and what are you shipping?” -
“Price per kg?”
→ “Rate depends on normal or sensitive goods + destination. Drop details 👇” -
“China to Nigeria how much?”
→ “Tell me item type + estimated weight and I’ll guide you.” -
“Is sea cheaper?”
→ “Yes 👍 Sea is cheaper for bulky goods but slower. Air is faster.” -
“Can I ship small items?”
→ “Yes. Small items can go by air or express.” -
“Do you calculate by kg or size?”
→ “Whichever is higher: actual weight or volumetric weight.” -
“Any hidden charges?”
→ “No hidden charges. Final cost is confirmed before payment.” -
“Is consolidation cheaper?”
→ “Yes 🔥 Consolidation usually reduces cost.” -
“How do I estimate cost?”
→ “Destination + item type + estimated weight/size.” -
“Shipping calculator?”
→ “We calculate after warehouse confirmation for accuracy.” -
“Do prices change?”
→ “Rates may change slightly due to airlines or customs.” -
“Can I get quote before buying?”
→ “Yes. Send item details first.” -
“Is express expensive?”
→ “Express is fastest but higher cost than air.” -
“Do you charge storage?”
→ “Free storage for limited days. Long delays attract fees.” -
“Bulk shipping discount?”
→ “Yes for bulk or repeat shipments.” -
“Is battery shipping costly?”
→ “Sensitive goods cost more due to special routing.” -
“CBM cost?”
→ “CBM applies mostly for sea shipping.” -
“Can you give price now?”
→ “Need destination + item type first.” -
“Is shipping cheaper monthly?”
→ “Rates depend on season and demand.” -
“Nigeria customs included?”
→ “Yes, we guide you on clearance.” -
“Can I pay later?”
→ “Shipping starts after payment confirmation.” -
“Can I split payment?”
→ “No. Full payment before dispatch.” -
“Any promo?”
→ “We reward repeat customers 👌” -
“Minimum kg?”
→ “No strict minimum.” -
“Do you ship cartons?”
→ “Yes, cartons are fine.” -
“What’s volumetric weight?”
→ “Size-based weight for bulky items.” -
“Is sea risky?”
→ “Sea is safe but slower.” -
“Cheapest method?”
→ “Sea is cheapest for bulky goods.” -
“Fastest method?”
→ “Express or air.” -
“Can prices change after packing?”
→ “Final price is confirmed after consolidation.”
🔹 SECTION B: TIMELINE QUESTIONS (25)
-
“How long to Nigeria?”
→ “Air: 5–10 days | Sensitive: 12–20 | Sea: 45–90” -
“UK delivery time?”
→ “Air usually 5–10 working days.” -
“USA shipping?”
→ “Air or express available. Timeline depends on method.” -
“Why sensitive slower?”
→ “Extra screening and special routing.” -
“Any delays?”
→ “Customs or weather can affect timelines.” -
“Can I rush shipment?”
→ “Yes, express option.” -
“Exact delivery date?”
→ “We give ranges, not fixed dates.” -
“Weekend delivery?”
→ “Depends on destination.” -
“Tracking updates?”
→ “Yes, via tracking ID.” -
“When do you ship?”
→ “After consolidation and payment.” -
“Daily shipping?”
→ “Shipments move frequently.” -
“Can delays happen?”
→ “Rare, but possible.” -
“How long at warehouse?”
→ “Until consolidation is completed.” -
“Sea faster than air?”
→ “No, air is faster.” -
“Airport to doorstep?”
→ “Handled after clearance.” -
“Why sea takes long?”
→ “Port clearance + transit time.” -
“Can I change method later?”
→ “Yes, before payment.” -
“Tracking before arrival?”
→ “Yes, once dispatched.” -
“Holiday delays?”
→ “Possible during peak seasons.” -
“Can I pick up myself?”
→ “Yes, pickup option available.” -
“How long to Canada?”
→ “Air shipping usually 7–12 days.” -
“Australia shipping?”
→ “Yes, air and sea available.” -
“Europe shipping time?”
→ “Air: about 7–12 working days.” -
“What slows shipments?”
→ “Customs, incorrect item declaration.” -
“Do you notify arrival?”
→ “Yes, once arrived.” -
“Same time every month?”
→ “Timelines can vary.”
🔹 SECTION C: WHAT CAN / CAN’T BE SHIPPED (25)
-
“Do you ship batteries?”
→ “Restricted.” -
“Phones allowed?”
→ “Yes.” -
“Liquids?”
→ “Yes, sensitive shipping.” -
“Cosmetics?”
→ “Yes, sensitive category.” -
“Food items?”
→ “Depends on type and destination.” -
“Perfume?”
→ “Yes, but via sea shipping.” -
“Power banks?”
→ “Restricted.” -
“Branded items?”
→ “Allowed with proper handling.” -
“Fake goods?”
→ “Not accepted.” -
“Weapons?”
→ “Not allowed.” -
“Drugs?”
→ “Not allowed.” -
“Medicine?”
→ “Depends on type.” -
“Electronics?”
→ “Yes.” -
“Shoes and bags?”
→ “Yes.” -
“Clothes?”
→ “Yes.” -
“Glass items?”
→ “Yes, with proper packing.” -
“Fragile items?”
→ “Yes, repacking available.” -
“Chemicals?”
→ “Restricted.” -
“Alcohol?”
→ “Restricted.” -
“Seeds?”
→ “Restricted.” -
“Toys?”
→ “Yes.” -
“Furniture?”
→ “Yes, usually sea shipping.” -
“Machinery?”
→ “Yes.” -
“Bags with battery?”
→ “Sensitive goods.” -
“Watches?”
→ “Yes.” -
“LED lights?”
→ “Yes.”
🔹 SECTION D: HOW TO START / PROCESS (25)
-
“How do I start?”
→ “Create account → send goods → we consolidate → you pay → we ship.” -
“Warehouse address?”
→ “We share after signup.” -
“Do you buy for me?”
→ “Yes, procurement available.” -
“1688 help?”
→ “Yes.” -
“Taobao help?”
→ “Yes.” -
“Multiple suppliers?”
→ “Yes, consolidation supported.” -
“Can I ship anytime?”
→ “Yes, after goods arrive.” -
“Can I cancel?”
→ “Before shipment dispatch.” -
“Do you repack?”
→ “Yes.” -
“Do you insure?”
→ “Insurance options available.” -
“Payment methods?”
→ “Shared after invoice.” -
“Do you send invoice?”
→ “Yes.” -
“Any app?”
→ “Tracking via website & WhatsApp.” -
“Customer support?”
→ “Yes, WhatsApp supported.” -
“Business shipments?”
→ “Yes.” -
“Amazon FBA?”
→ “Yes, supported.” -
“Can I track all shipments?”
→ “Yes.” -
“Is account free?”
→ “Yes.” -
“Do you consolidate monthly?”
→ “Based on arrival.” -
“Any training?”
→ “Guides available.” -
“Beginner friendly?”
→ “Yes.”
🔹 SECTION E: TIKTOK DM FLOWS (20)
DM FLOW 1 – New Lead
Auto DM:
“Hi 👋 Thanks for messaging FastForth.
Please reply with:
1️⃣ Destination country
2️⃣ Item type (normal/sensitive)
3️⃣ Estimated weight or cartons”
DM FLOW 2 – Tracking
Auto DM:
“To track your shipment, please send your Tracking ID or Manifest Number.”
DM FLOW 4 – No Response Follow-up
“Just checking in 👋 Let me know if you still need help with shipping.”
DM FLOW 5 – Push to WhatsApp
“For faster support & tracking, chat us on WhatsApp. Link in bio 📲”
DM FLOW 6 – Human Escalation
“I’m connecting you to a human agent for further assistance.”